Dermpath Diagnostics is the leading provider of dermatopathology services in the U.S. Our continued growth in this field has created an exciting opportunity for an enthusiastic Customer Service Representative to join our team in Newtown Square, Pennsylvania. Dermpath Diagnostics believes that great customer service is the key to our continued success. We would like the applicant to see evert interaction with our clients as an opportunity to use your problem solving and relationship skills to build strong client relationships.

Assist members daily in initiating, correcting and updating customers and clients accounts. Verifying payments, limitations and billing of secondary insurance. 
Candidate must be dedicated to excellent Customer Service and be able to correspond with the customer and resolve issues in a timely and friendly manner. 
Constantly promotes customer satisfaction and have a good rapport with all customers that the candidate has contact with. 
Handles patient questions, complaints and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. 
Handles a minimum standard of 85 calls on a daily basis. 
Verifies insurance coverage and the billing of all insurance. 
Corrects and updates patient information and insurance information. 
Sends correspondence to the customer in reference to his/her billing statement, refund, account rejection, installment plans, write off/discount forms-financial hardship and missing check process. 
Maintains confidentiality of information that is pertinent to Dermpath Diagnostics. 
Performs tasks and other duties as assigned by their manager/supervisor.

Great communication skills and the ability to work with others a must. 
Must be computer literate. Knowledge of Windows NT, IDX, Antriim and Data Entry skills necessary. 
Ability to communicate with patients, laboratories and physicians both verbally and through correspondence.

Dermpath Diagnostics offers competitive salaries, excellent benefits, and outstanding career growth opportunities.