You can make a difference in someone's life - and while you're at it you can make a difference in your own! For more than a century, Volunteers of America has been helping people leave homelessness, addiction, untreated mental illness and intergenerational poverty behind for good. With more than 55 programs in the Greater New York area and an operating budget in excess of $85 million, Volunteers of America is a great place to begin or advance your career.

The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.

Principal responsibilities include:
• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required. 
• Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
• Perform related tasks as assigned.

Minimum qualifications:
Bachelor’s degree or 60 college credits plus two years relevant experience. The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.

Make a living by making a difference. Apply online today!

Volunteers of America is an Equal Opportunity Employer.