Inbound Customer Care Consultant 

Responsible for responding to customer phone calls by listening empathetically to the customer, clarifying and assessing customer needs, and resolving billing and basic service issues in a prompt and effective manner utilizing multiple computer systems simultaneously.

Responsible for utilizing customer service skills to: effectively answer customer's question and identify needs and provide prompt resolution to inquires and problems. Develop strong rapport with caller early in the contact; Capture data and enter clearly and accurately; Express flexibility to troubleshoot problems and provide solutions.

Previous customer service experience required. Positive Attitude; Strong interpersonal and listening skills; Ability to use phone system, navigate multiple computer applications, data entry systems and other relevant applications. Ability to take all call types as assigned. Customer service oriented (demonstrated skills); Adaptive to change; Ability to multi-task. 

A job at PRC is a job you'll love. You will not only be getting competitive pay and a flexible schedule but there are a number of benefits including medical, dental, vision and life insurance as well as 401K, pet insurance, child care and paid training. Join a proven leader in the customer care industry. 
Come to where you can DISCOVER STABILITY AND ENJOY SUCCESS!