Desktop Support Engineer
PRC
Palatka, FL 32177 United States

Serves as a central point of contact to complete end user and management requests in regards to problems or implementations at the desktop/workstation level.  

Applies understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department.

·  Responsible for maintaining, configuring, and upgrading computer systems.  Performs minor computer repairs and coordinates vendor support for more critical repairs.

·  Responsible for maintaining and updating hardware and software inventories on desktop and server equipment.  

·  Required to carry a cell phone/pager and be on call for emergencies.

·  Occasionally required to perform job duties outside of normal business hours.

·  Build and maintain positive relationships with customers and all internal departments to deliver a high level of service.

·  Physical movement of computer related equipment.

·  Meets or exceeds departmental metrics as established over time.

·  Must account for time daily in PRC’s Project management/Time reporting system.

Educational Requirements:

  • Bachelor’s degree with a minimum of 3 years experience with computer operations required.  Related experience may substitute for college course work.

Professional Experience / Qualifications:

  • Experience in providing technical support for PC’s and local area network preferred.  Two + years working in a Windows networking environment.
  • PC hardware knowledge (specifically Dell systems) with the ability to troubleshoot hardware issues and experience interfacing with vendor support organizations.
  • Firm understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment.
  • Experience in a Windows NT 4.0/2000/XP environment.
  • Proficiency with both using and maintaining MS Office suites.
  • Experience using Symantec Ghost or other related imaging software.
  • Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels.
  • Ability to discuss and diagnose problems with computer hardware/software with remote users.
  • Excellent troubleshooting and analytical skills.
  • Organizational and multi-tasking skills.
  • Very good interpersonal, writing, presentation skills. Ability to communicate with most levels of management and across functional lines
We offer competitive compensation (base + bonus) with PTO, Sick Time, Medical, Dental, Vision, Company Paid Life Insurance, Short & Long Term Disability, 401(k), Tuition Reimbursement and much more! 

Come join our casual dress and fun environment today! 

Learn. Grow. Enjoy! Be PRC!

Click here to apply for this position.

Job code: 328456
14592241