Basic Job Responsibilities:
Supervise the day to day operations of assigned accounts. Build, improve and maintain relationships with both clients and employees; develop and retain staff; coordinate needed support services to effectively run the portfolio to meet or exceed financial and operational goals and provide quality customer service.
Specific Job Responsibilities:
Operations Manager Non-Negotiables:
Operational
• All employees conduct themselves in an honest, ethical, professional manner.
• All employees are properly screened and licensed.
• All employees meet training standards and requirements.
• All employee relations are managed appropriately.
• All employees are paid accurately and on time.
• All clients are billed accurately and on time.
• All contracts are managed according to company and client requirements. Contract compliance is everybody’s responsibility.
Leadership
• Lead.
• Assume ownership for our company’s success.
• Promote and embody our culture, values and beliefs with passion.
• Take ownership of issues, seek solutions.
• Take responsibility, do the right thing.
• Project energy and enthusiasm.
• You are part of a team and have a responsibility to everyone on it
Basic Skill Qualifications:
• College degree in Business Administration or equivalent experience.
• At least 2 years of business management/operations/supervisory experience.
• Ability to deal with internal and external customers and perform multiple tasks simultaneously in a timely and professional manner.
• Ability to hire, develop, motivate and retain staff.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results