Sr. Analyst, Business Systems
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
Enterprise Senior Analyst, Business Systems
This position resides in the Enterprise Program Office and is responsible for gathering, analyzing, and creating comprehensive work products documenting enterprise requirements, including validation and traceability, for existing and new applications supporting various business channels across the enterprise. Example of business channels supported are; Product Development, Channel Management, Finance, Legal, Sales Operations, Retail, Customer Care, and Human Resources to name a few.
This position understands how organizations function to accomplish their purpose, and defines capabilities an organization requires to provide a service or meet their goals. This position facilitates communication between organizational units to align the needs of business units in order to create requirement work products for solution providers. This role plans, directs and completes the analysis of enterprise business problems to be solved or product/services to be developed for delivery.
This role provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. This role assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for system or product/service related initiatives.
Primary Duties and Responsibilities:
An expert at eliciting and evaluating information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requests. Understands how policies, systems and processes impacts requests/projects. Fosters business knowledge and understanding among business systems analysts and project stakeholders. Brokers consensus among stakeholders with conflicting needs. Poised when interacting with senior level audience. Invests in stakeholder management and possesses ability gain stakeholder trust.
Facilitates enterprise requirement sessions with stakeholders and creates comprehensive work products documenting requirements, including validation and traceability of requests. Has understanding on how projects align to broader organizational goals and business benefit. Is able to explain business benefit of projects and contributes to business case/feasibility development.
Creates and determines modeling approach to represent requirement information in graphical forms that augment textual representation
Develops a business analysis work-plan to manage own tasks, deliverables, schedule and provides information to stakeholders and Project Management. Assists other knowledge area BSA's in development of their work-plans.
Provide SME leadership and consulting support on complex tasks. Initiate and execute initiatives to improve the processes, procedures, and tools utilized by the team. Reviews deliverables and provides input for other analysts. Strong understanding of all business channels.
Provides mentoring and daily direction to analysts. Leads department process improvements initiatives.
Facilitates business leadership and other company stakeholders in the definition of business roadmaps.
Also responsible for other Duties/Projects as assigned by business management as needed.
5 - 8+ years of systems analysis experience with understanding strategic business information systems
Solid understanding of BSA best practice principles and has applied practice; demonstrated ability to apply BABOK principles required.
Solid understanding of multiple system development life-cycle mythologies
Proven ability to effectively apply techniques which consists of textual formats, modals and diagrams.
Solid understanding of business process and system process within multiple knowledge areas
Excellent written and communication skills; effectively communication with all employee levels and levels of management.
Proven experience with identifying and resolving requirement impacting issues, working with members of project management team and business SME's/executives to develop and implement viable solutions.
Demonstrated track record of strong consulting skills and experience to bridge the gap between technology and business operations to enable organizations to make effective decisions.'
Certificate in Business Systems Analysis (preferably in a quantitative discipline) or equivalent work experience. CBAP or CBA certification will be a big plus.
Technical writing skills producing clear and unambiguous deliverables
Must be proficient and have experience using MS Office (Excel, Work, PowerPoint) and Visio.
T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
Req Number: 12006525