HVAC Account Manager - Service
Trane/Ingersoll Rand
Willowbrook, IL United States
At Ingersoll Rand we’re passionate about inspiring progress around the world. We know that hour by hour and day by day, we advance the quality of life by making environments safe, comfortable and efficient. Our people and our market leading brands, including Club Car®, Ingersoll Rand®, Schlage®, Thermo King®, and Trane®, contribute to a world defined by sustainable progress and enduring results.
•Provides knowledge and consultation in the form of developing HVAC system related solutions for the customer’s problems, including financial and performance-based considerations.
•Utilizes Account management process to identify key customers and to develop specific action plans to grow identified accounts.
•Consistently ascertains customer needs and current market opportunities.
•Identifies potential opportunities with existing and new customers.
•Converts leads into opportunities.
•Develops multiple relationships with buying influences in the customer’s organization, including facility manager, project managers, project engineers, and purchasing.
•Develops and executes an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership.
•Provides total account business reports and annual forecasts.
•Maintains an acceptable rate of business acquisition.
•Provides quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price services.
•Contacts responsible parties for purposes of securing renewal of service contracts.
•Prepares and submits required management activity reports.
•Collects project data and compares to the office’s capabilities.
•Gathers or validates preliminary information and performs facility walk¬through to determine level of opportunity.
•Develops, evaluates, and discusses possible solutions with customer.
•Estimates project by analyzing and integrating equipment, controls, subcontractors, and services for each project using Trane business systems.
•Develops preliminary project fulfillment schedule.
•Prepares and finalizes preliminary/final proposal. Enters customer/project information into business systems.
•Validates the preliminary proposal with customer.
•Determines proposal price and selling strategy.
•Prepares, negotiates, and reviews agreement/project scope.
•Presents/reviews proposal and/or contract with all buying influences negotiating scope of agreement/project.
•Follows up with buying influences.
•Prepares transition documents and communicates project readiness for assignment to operations team.
•Resolves major deviations from scope with team after Project Scope Validation.
•Assists customers in answering technical questions•Flexibility to work outside normal work hours.
//-----------//
Percentage of Travel:local
•Utilizes Account management process to identify key customers and to develop specific action plans to grow identified accounts.
•Consistently ascertains customer needs and current market opportunities.
•Identifies potential opportunities with existing and new customers.
•Converts leads into opportunities.
•Develops multiple relationships with buying influences in the customer’s organization, including facility manager, project managers, project engineers, and purchasing.
•Develops and executes an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership.
•Provides total account business reports and annual forecasts.
•Maintains an acceptable rate of business acquisition.
•Provides quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price services.
•Contacts responsible parties for purposes of securing renewal of service contracts.
•Prepares and submits required management activity reports.
•Collects project data and compares to the office’s capabilities.
•Gathers or validates preliminary information and performs facility walk¬through to determine level of opportunity.
•Develops, evaluates, and discusses possible solutions with customer.
•Estimates project by analyzing and integrating equipment, controls, subcontractors, and services for each project using Trane business systems.
•Develops preliminary project fulfillment schedule.
•Prepares and finalizes preliminary/final proposal. Enters customer/project information into business systems.
•Validates the preliminary proposal with customer.
•Determines proposal price and selling strategy.
•Prepares, negotiates, and reviews agreement/project scope.
•Presents/reviews proposal and/or contract with all buying influences negotiating scope of agreement/project.
•Follows up with buying influences.
•Prepares transition documents and communicates project readiness for assignment to operations team.
•Resolves major deviations from scope with team after Project Scope Validation.
•Assists customers in answering technical questions•Flexibility to work outside normal work hours.
//-----------//
Percentage of Travel:local
Associate's degree in engineering, engineering technology or business management or equivalent and three to five years experience in facilities or HVAC services; or equivalent combination of education and experience. Working knowledge of HVAC systems, service agreements, and Microsoft Office products.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License, Proof of personal insurance
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License, Proof of personal insurance
Job code: 633760
26874288